1 For any and all service types

   Company: Yes Limo  

   Website: www.yes.limo

2 By booking, using, or accessing any services provided by Yes Limo (“Company,” “we,” “us,” or “our”), you (“Customer,” “Client,” “you,” or “your”) agree to be bound by these Terms and Conditions (“Terms”). These Terms constitute a legally binding agreement between you and Yes Limo.

3.1 Reservation Requirements

All reservations must be made through authorized booking channels. A valid credit card and contact information are required for all bookings.

3.2 Confirmation

Services are confirmed only upon receipt of full payment or approved deposit as specified in your booking confirmation.

3.3 Accuracy of Information

Customer is responsible for providing accurate pickup/drop-off locations, contact information, and service requirements. Any errors in provided information may result in additional charges.

4.1 No Refund Policy

ALL BOOKINGS ARE NON-REFUNDABLE. Once payment is processed, no refunds will be issued under any circumstances, including but not limited to:

• Customer cancellation for any reason
• Weather conditions or natural disasters
• Flight delays or cancellations
• Medical emergencies
• Change of plans or venue
• Dissatisfaction with service

4.2 Cancellation Timeline Requirements

• Weddings, Proms, Corporate Events, InterCity Services& Airports: Must be cancelled at least 180 days prior to service date
• All Other Services: Must be cancelled at least 72 Days prior to service date
• Cancellations made after these deadlines will result in forfeiture of full payment

4.3 Force Majeure

We are not liable for cancellations due to acts of God, weather conditions, natural disasters, government restrictions, traffic conditions, mechanical failures, or any circumstances beyond our reasonable control.

5.1 Payment Requirements

Full payment is due at time of booking unless alternative payment arrangements are pre-approved in writing.

5.2 Additional Charges

Customer agrees to pay all additional charges including but not limited to:

• Trip modifications or route changes: $99-$1500 per change
• Excessive wait time beyond included waiting period: $2-$5 per minute
• Tolls, parking fees, and airport surcharges
• Cleaning fees for damages or excessive mess (Will also account for cost vehicle is not subjected to perform rides)
• Fuel surcharges if applicable
• Late night/early morning surcharges (11 PM – 6 AM): 25% surcharge

5.3 Payment Methods

We accept major credit cards, corporate accounts, and approved payment methods. All payments are processed in USD.

6.1 Vehicle Care and Damages

Customer is fully responsible for any and all damages to the vehicle, including but not limited to:

• Interior damage (stains, tears, burns, scratches)
• Exterior damage caused by passenger negligence
• Smoking-related damage (minimum $500 cleaning fee)
• Vomiting or spills requiring professional cleaning ($200-$999 fee)
• Missing or damaged vehicle equipment or amenities (cost of full restoration to OEM equipment)

6.2 Conduct Requirements

Customer and all passengers must:

• Comply with all applicable laws and regulations
• Refrain from illegal activities in the vehicle
• Not exceed maximum passenger capacity
• Follow chauffeur instructions regarding safety and vehicle operation
• Not consume illegal substances or engage in inappropriate behavior

6.3 Liability for Damages

Customer agrees to pay for all damages assessed at replacement cost plus applicable labor charges. Damage assessments will be charged to the credit card on file or payment method provided by customer.

7.1 Trip Changes

• Route changes during service: $75-$150 per modification
• Destination changes: Subject to additional mileage and time charges
• Vehicle upgrade requests: Subject to availability and additional fees
• Additional stops: $39-$59 per stop within same zip code plus waiting time

7.2 Wait Time and Delays

• Included waiting time varies by service type
• Airport pickups: 15 minutes for domestic, 20 minutes for international flights
• Standard pickups:5 minutes
• Excessive wait time: $2-$5 per minute beyond included time
• Customer no-shows after maximum wait time result in full charge with no refund

8.1 Service Disruptions

Yes Limo is not responsible for delays, cancellations, or service disruptions caused by:

• Traffic conditions or road construction
• Weather conditions or natural disasters
• Vehicle mechanical issues beyond our control
• Flight delays or schedule changes
• Government restrictions or emergency conditions
• Acts of terrorism or civil unrest

8.2 Maximum Liability

Our total liability for any claim shall not exceed the total amount paid for the specific service in question.

8.3 Personal Property

Yes Limo is not responsible for lost, stolen, or damaged personal property left in vehicles.

9.1 Binding Arbitration

All disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Customer waives the right to participate in class action lawsuits.

9.2 Legal Fees and Costs

If Customer challenges any charges, cancellation policies, or terms of service, Customer agrees to pay:

• All attorney fees and legal costs incurred by Yes Limo
• Court costs and arbitration fees
• Collection agency fees
• Compounding interest at 8% per diem on all outstanding balances
• Administrative costs and processing fees

9.3 Governing Law

These Terms are governed by the laws of New Jersey State without regard to conflict of law principles.

10.1 Insurance Coverage

Yes Limo maintains commercial liability insurance as required by law. Customer acknowledges that personal insurance may be primary for certain claims.

10.2 Customer Indemnification

Customer agrees to indemnify and hold harmless Yes Limo from any claims, damages, or costs arising from Customer’s use of services, including third-party claims.

Customer information may be used for service delivery, billing, marketing communications, and business operations in accordance with applicable privacy laws.

Yes Limo reserves the right to modify these Terms at any time. Continued use of services after modifications constitutes acceptance of updated Terms.

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

These Terms, along with any booking confirmations and service agreements, constitute the entire agreement between Customer and Yes Limo, superseding all prior agreements or understandings.

CONTACT INFORMATION:   Yes Limo   Website: www.yes.limo   24/7 Customer Service AvailableBy using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.